Patients

At Foot Performance Center, we understand that your feet are your foundation. And we know how difficult life can be when your feet, ankles or knees hurt. Whether you’re coming here on your own, or are being referred by your doctor, our staff has the experience to help you feel better. Here’s what you can expect if you have an appointment with one of our board-certified pedorthists or orthotists. If you’ve been referred to us by a doctor, please bring your prescription to assist us with the proper treatment. If you don’t have a prescription, our staff can help you with the proper footwear or recommend an over-the-counter treatment to improve your comfort. If necessary we will suggest a healthcare provider for you to obtain a proper diagnosis before we offer treatment. If your prescription is for an orthopedic brace, our Orthotists will work closely with your healthcare provider. A custom or over-the-counter brace will be fabricated and fitted.

CANCELLATION POLICY

Cancellations

We are committed to providing all of our patients with exceptional care. When a patient cancels without enough notice, this prevents another patient from being seen.

Please notify our medical office by 1 P.M. on the day PRIOR to your scheduled appointment that you are cancelling. If your scheduled appointment is on a Monday, we require notification by 1 P.M. on the Friday before.

If notification is NOT given, you will be charged a $20 “Missed Appointment Fee”, which must be paid PRIOR to rescheduling another appointment.

No Shows

Not showing up for your appointment and not attempting to cancel will result in a $20 “Missed Appointment Fee”, which must be paid PRIOR to rescheduling another appointment.

Items to bring

Please bring your insurance information. If you need forms, please download from list below. Wear shoes that you use regularly. They offer us clues on how you walk. If you currently have foot orthotics that you’re not currently using, bring them with you.

Assessment

We ask a lot of questions. We’ll want to know exactly how it feels when going about your daily routine when we conduct your thorough evaluation. We’ll obtain all relevant medical information, learn about your work, daily habits, lifestyle and exercise routine. A complete biomechanical exam is performed to carefully assess your feet, test your range of motion, and perform a walking or running gait analysis, if needed. We’ll look at your current footwear. It’s all part of a thorough process that gives in the best results.

Recommendation

We’ll review your options and your prescription, which might include custom orthotics or footwear. Patients are pleasantly surprised to learn how much proper-fitting footwear along with an orthotic can help them feel better. If you have a medical condition and no prescription before we can treat you, we can refer you to one of our trusted doctors.

About Prescriptions

If you’re getting a prescription filled, we may create an impression of your foot so that we can build a custom orthotic or shoe that matches the contours of your foot exactly. If your prescription is for an orthosis, our orthotists will work closely with your healthcare provider. A custom or over-the-counter brace will be fabricated and fitted.

Follow up

We’ll schedule a follow up appointment with you, if necessary. It’s our job to work with you to help you feel better. We provide 3 months of free adjustments on all custom orthotics. If they are not comfortable to wear we will remake them. The top covers are guaranteed for up to a year and the plastic core for three years. Here’s the fine print: our fit guarantee provides that the device is comfortable to wear. We cannot guarantee results, but will provide adjustments to give you the best chance of relief of your medical condition.

Forms (click to download PDF): For new patients (you can also fill one out at our office):

Patient Information Face Sheet 2016

Diabetic Footwear Cover Letter 2016

Diabetic Footwear Prescription Form 2016

Statement of Certifying Physician for Therapeutic Footwear 2016

Workers Compensation Face Sheet 2014

Medicare Diabetic Footwear Requirements